Return Policy

Strymon products come with a 15-day money back guarantee (shipping not included).

If you are not satisfied with your Strymon product, please contact us within 15 days of the original purchase date to receive an RMA number. After you receive your RMA, ship your product via a guaranteed, trackable shipping service (UPS ground, FedEX ground … ) to the address provided with the RMA.

• Products sent back to Strymon for return must have an RMA number clearly marked on the outside of the shipping box.
• Products must be returned in new condition, shipped in the original packing material with power supply, to qualify for a refund. Worn or abused products or products that are missing accessories will be subject to a minimum %15 restocking fee. We reserve the right to deny a return in the case of excessive wear.
• The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.
• Return shipping cost is the responsibility of the customer.
• After receiving an RMA number, the customer must return the associated item within 14 days.
• Once the returned product is received at our facility, refunds are processed within 5 business days.
• “Blem” products are sold as-is and not eligible for refunds.