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Please direct all support inquiries to our support email:
We try our very best to respond to requests within 1 business day.
Frequently Asked Questions
We never like to be out of stock, so please be assured we’re doing everything we can to build more. Since small-scale manufacturing is often times difficult to predict, we’re not able to give exact availability dates. Sign up for our email newsletter and we’ll send you an email the moment they’re available.
Online Store and Shipping
Tracking numbers are sent out automatically via email as soon as your order status is upgraded to “Shipped”. You should receive at least one email from Strymon containing your tracking number and at least one email directly from UPS also containing the tracking number.
If you do not receive these emails please make sure you check your email junk and spam folders. Since these tracking emails are sent automatically it’s very possible your email client routed them directly to these folders.
If you have checked your junk and spam folders and still have not received an email containing your tracking number, please contact us directly at email@example.com.
For tracking details on all orders shipped out via USPS please see this FAQ for more information.
I live outside the U.S. Would it be possible for you to declare my pedal at a lower value or as a gift so I can save on customs fees?
No. It is illegal for us to declare false values on any goods we ship or declare any goods as gifts for the sole purpose of saving on duty fees. This is considered fraud and we simply cannot accommodate these types of requests.
For products shipped internationally USPS recycles initial tracking numbers. Unfortunately, this is beyond our control however, once your order reaches a USPS main distribution hub (usually within 1-3 days) USPS will re-scan your order and update the tracking information without changing the tracking number. We recommend waiting a day or two before you check your tracking. If after that time, your tracking information has not changed please contact us and we’ll look into it.
The best way to do this is to add a product to your Cart, and enter your postal code on the Cart page. The store will give you a custom shipping quote.
No, sorry, we don’t sell blemished pedals.
Unfortunately our international distribution agreements prohibit us from shipping to customers outside of North America. Please view our Dealer List to find a dealer near you.
All Strymon products sold on our online store come with a 15-day money back guarantee. See the full details here.
Unfortunately we aren’t really able to give estimated shipping dates for pre-ordered items, other than the estimate that is shown on the product page in the store (usually up to 10 weeks). Pedals ship out as soon as they’re built. Thanks so much for your order and support!
Here is more information about pre-orders:
Here are the common order statuses that you may see after you have placed your order with us:
Awaiting Fulfillment – We have captured your payment information, however we will not charge your account until your order ships. (Note regarding Paypal: Although we do not capture funds immediately, PayPal has a policy to hold funds as soon orders is placed.)
Awaiting Shipment – We have charged your credit card and your order is preparing to ship. Typically, products ship out within 1-2 business days.
Shipped – Your package has been shipped! You will receive a separate email containing your tracking information.
Verification Required – We have detected an issue with your order. Please contact us at firstname.lastname@example.org or 1.805.496.5115 and we can help you determine what the problem may be.
Absolutely! We love to hear customer suggestions. Contact us here.
Annoying legal mumbo jumbo: Any product suggestions made to us become our exclusive property. We won’t have any liability as a result of any similarities that may appear in future Damage Control and Strymon products, and we’ll be entitled to use any submission without compensation to you.
Sorry, SVpre has been discontinued, and we’re completely out of stock. We had considered developing an internal tube mod for the Spider Valve MkII amps, though unfortunately we’re unable to pursue the development of this specific replacement product.
We have many projects cooking in the Strymon labs, and hope to develop something that would be suitable as a replacement for SVpre. We can’t provide details or estimated release dates for products in development. Please keep an eye on our blog and our Facebook page, we’ll post new product information there first. Thanks for your understanding.
We’re a small company without any sort of A&R team. In general we don’t do traditional endorsement deals—we won’t pay artists to use our gear—but we can work with select artists that love using our products. If you’re an artist that is interested in working with us, click here. Please keep in mind that we can only respond to a small number of artists. Thanks so much!
We have dealers in many countries across the world. Please view our Dealer List.
Our international distributors can assist you with any repair or service issues:
Hong Kong, Japan, Korea, Malaysia, Singapore, Thailand:
All Access Inc. (Distributor)
NO. 21 Sandanchi, Hongo, Ama-city, Aichi,
Tel : +81-52-443-5537
Fax. : +81-52-443-7738
Austria, Belgium, Denmark, Finland, Germany, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom:
MusicPsych Limited (Distributor)
33 Ripplevale Grove, London, N1 1HS
Tel: + 44-207-607-6005
Guitars Rebellion (Distributor)
11 rue René Goscinny
75013, Paris, France
Phone: +33 1 45 86 49 80
E-mail address: email@example.com
16 – 20158 Milano
Phone: +39 02 69015709
Typically this the result of a browser issue or an outdated Adobe Reader installation. If you run into an issue where one of our manuals will not download, only partially downloads and displays, or freezes your computer, check your Adobe Reader version and see if you need an update or please try using another web browser.
Absolutely! Post your youtube videos featuring Strymon gear and we’ll link it up on our YouTube Channel.