If you live in the United States, Canada or Mexico, you can purchase direct from our Online Store or from one of our select Authorized Dealers. Sorry, we cannot ship outside of North America. For all other areas, please contact one of our many International Dealers.

We never like to be out of stock, so please be assured we’re doing everything we can to build more. Since small-scale manufacturing is often times difficult to predict, we’re not able to give exact availability dates. Sign up for our email newsletter and we’ll send you an email the moment they’re available.

Many people have asked us if we can ship to hotels while they are on vacation visiting the United States. While we have made exceptions in the past, we've come to realize that there is just too much room for shipping error under these circumstances. We regret that we can no longer ship orders out to hotels and apologize for this inconvenience.

Tracking numbers are sent out automatically via email as soon as your order status is upgraded to "Shipped". You should receive at least one email from Strymon containing your tracking number and at least one email directly from UPS also containing the tracking number.

If you do not receive these emails please make sure you check your email junk and spam folders. Since these tracking emails are sent automatically it's very possible your email client routed them directly to these folders.

If you have checked your junk and spam folders and still have not received an email containing your tracking number, please contact us directly at support@strymon.net.

For tracking details on all orders shipped out via USPS please see this FAQ for more information.

No. It is illegal for us to declare false values on any goods we ship or declare any goods as gifts for the sole purpose of saving on duty fees. This is considered fraud and we simply cannot accommodate these types of requests.

For products shipped internationally USPS recycles initial tracking numbers. Unfortunately, this is beyond our control however, once your order reaches a USPS main distribution hub (usually within 1-3 days) USPS will re-scan your order and update the tracking information without changing the tracking number. We recommend waiting a day or two before you check your tracking. If after that time, your tracking information has not changed please contact us and we'll look into it.

The best way to do this is to add a product to your Cart, and enter your postal code on the Cart page. The store will give you a custom shipping quote.

No, sorry, we don't sell blemished pedals.

Unfortunately our international distribution agreements prohibit us from shipping to customers outside of North America. Please view our Dealer List to find a dealer near you.

All Strymon products sold on our online store come with a 15-day money back guarantee. See the full details here.

Yes, for some out of stock products we do accept pre-orders. Please read our pre-order policy. To be notified about availability of any out of stock items, please sign up for our email newsletter!

Unfortunately we aren't really able to give estimated shipping dates for pre-ordered items, other than the estimate that is shown on the product page in the store (usually up to 10 weeks). Pedals ship out as soon as they're built. Thanks so much for your order and support!

Here is more information about pre-orders:
Pre-Order Policy

There are typically three common order statuses that you may see after you have placed your order with Strymon.

Awaiting Payment -  We have captured your credit card information, however we will not charge your card until your order ships.

Awaiting Fulfillment - You're likely to see this order status if you have paid via PayPal. Similarly to the "Awaiting Payment" status it simply means that we have captured your PayPal information however, we will not capture any PayPal funds until your order actually ships.

Awaiting Shipment - We have charged your credit card and your order is preparing to ship. Typically, products ship out within one to two business days once the order status gets set to this.

Unfortunately we can’t divulge any information about our future product plans. Lots of things can change during development. Keep an eye on our blog and sign up for our email newsletter to get updates on the progress of new Strymon products!

Absolutely! We love to hear customer suggestions. Contact us here.
Annoying legal mumbo jumbo: Any product suggestions made to us become our exclusive property. We won’t have any liability as a result of any similarities that may appear in future Damage Control and Strymon products, and we’ll be entitled to use any submission without compensation to you.

Sorry, SVpre has been discontinued, and we’re completely out of stock. We had considered developing an internal tube mod for the Spider Valve MkII amps, though unfortunately we're unable to pursue the development of this specific replacement product.

We have many projects cooking in the Strymon labs, and hope to develop something that would be suitable as a replacement for SVpre. We can't provide details or estimated release dates for products in development. Please keep an eye on our blog and our Facebook page, we'll post new product information there first. Thanks for your understanding.

::: Legacy SVpre website

We’re a small company without any sort of A&R team. In general we don’t do traditional endorsement deals—we won’t pay artists to use our gear—but we can work with select artists that love using our products. If you’re an artist that is interested in working with us, click here. Please keep in mind that we can only respond to a small number of artists. Thanks so much!

We have dealers in many countries across the world. Please view our Dealer List.

Our international distributors can assist you with any repair or service issues:

Hong Kong, Japan, Korea, Malaysia, Singapore, Thailand:

All Access Inc. (Distributor)
NO. 21 Sandanchi, Hongo, Ama-city, Aichi,
Japan 490-1116
Tel : +81-52-443-5537
Fax. : +81-52-443-7738
Website: www.allaccess.co.jp

Austria, Belgium, Denmark, Finland, Germany, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom:

MusicPsych Limited (Distributor)
33 Ripplevale Grove, London, N1 1HS
Tel: +44 (0)207 697 9226
Email: support@musicpsych.com
Website: musicpsych.com

France:

Guitars Rebellion (Distributor)
11 rue René Goscinny
75013, Paris, France
Phone: +33 1 45 86 49 80
E-mail address: info.grebellion@me.com
Website: www.guitarsrebellion.com

Italy:

Backline (Distributor)
via dell'aprica
16 - 20158 Milano
Phone: +39 02 69015709
Website: www.backline.it

Typically this the result of a browser issue or an outdated Adobe Reader installation. If you run into an issue where one of our manuals will not download, only partially downloads and displays, or freezes your computer, check your Adobe Reader version and see if you need an update or please try using another web browser.

Absolutely! Post your youtube videos featuring Strymon gear and we’ll link it up on our YouTube Channel.