What does my order status mean?
Here are the common order statuses that you may see after you have placed your order with us:
Awaiting Fulfillment – We have captured your payment information, however we will not charge your account until your order ships. (Note regarding Paypal: Although we do not capture funds immediately, PayPal has a policy to hold funds as soon orders is placed.)
Awaiting Shipment – We have charged your credit card and your order is preparing to ship. Typically, products ship out within 1-2 business days.
Shipped – Your package has been shipped! You will receive a separate email containing your tracking information.
Verification Required – We have detected an issue with your order. Please contact us at [email protected] or 1.805.496.5115 and we can help you determine what the problem may be.