A Note to Our Customers About Coronavirus

 

A Note to Our Customers About Coronavirus

Over the last few days there has been extreme uncertainty regarding how the Coronavirus situation would affect our employees, our customers, and our day-to-day business operations. As of Thursday, March 19, we are complying with California Governor Newsom’s order to stay-at-home, which means our employees are no longer in the office.

What does this mean for you, our loyal customers?

We’re Still Shipping Orders

Our online store is still open for business—two of our co-founders will be available in our warehouse to ship pedals. As of today, FedEx and USPS are still shipping as usual.

Technical Support and Customer Service

Our support team will still answer your technical support questions from home. Just email support@strymon.net and we will get back to you as quickly as we can. Please be aware that response times may not be as quick as we normally like. We will also be active and available on our social media platforms as usual.

Repairs

Please note that until the stay-at-home order is lifted, product repairs will take longer than usual. Please contact support@strymon.net if your product needs a repair.

Thank you

This is new territory for everyone, and it’s possible this situation could change in a few days. But we’ll keep you posted here and on our social media platforms. We hope you all are safe and staying healthy. Thanks for your support.

About Ethan Tufts
Ethan Tufts Ethan Tufts is Strymon’s marketing guy and noisemaker. He spends most of his time using loopers and drenching everything in delay. He has owned 29 cars and is actively looking for his 30th.

2 Responses

  1. Arve Rutledal says:

    I am still awaiting my order #117272 From March 10.
    It has Label created ,but not yet received by USPS
    Tracking nr LZ645380000US
    I have notified you before ,but got no answer.
    Please help.
    Regards
    Arve Rutledal

    • Angela says:

      Hi Arve, Will look into it right now and have our shipping person get back to you! We are not fully staffed right now, so it may take them until tonight or tomorrow to right you back, but I will tell them it’s important. Thanks, Angela

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