How can I get help with the BigSky Plug-In?

As with any software release, you may experience a glitch here or there when using the BigSky Plug-In.  If you are having trouble, or would like to report any issues you may have run into when using the program, we are here to help.  Please send an email to support@strymon.net that includes the following information:

• Your computer make and model
  • What is the processor model and speed?
  • How much RAM does the computer have?
• Your computer operating system version
• What is your audio interface?
  • What is the sample rate and buffer size being used?
• Version of the Plug-In you are using (noted in the top-left corner of the plug-in window)
• DAW/Recording program and version
• Details on the problem you are experiencing
• The steps you take to reproduce the problem  (Can the problem be reproduced consistently?)
• Details on all of the steps you have taken to troubleshoot the problem
• Are there any other programs open/running?
  • If so, does closing all other programs make a difference?
• How many tracks are there?
  • How many have the plug-in applied to them?
• Which reverb type is being used on the open plug-in(s)?
  • What are the parameter settings being used?

Thanks! 🙂

Strymon Support
support@strymon.net