URGENT PRODUCT RECALL INFORMATION AFFECTING UK CUSTOMERS ONLY.
A batch fault has occurred on Strymon UK external power supplies shipped during the period 10th-30th August 2016.
The fault is potentially very serious and could affect any UK external power supplies (pictured above) shipped with Strymon products from UK dealers during the period 10th-30th August 2016. It also potentially affects UK external power supplies shipped as separate spare part orders during the same period. The fault lies in the external power supply only, not within Strymon pedals themselves.
The issue is very simple; when an affected Strymon UK power supply is pulled from an electrical socket, the faulty power supply’s plastic chassis can break in two. The lower half of the power supply may remain in the socket, potentially creating a lethal hazard to the user, since connections to the mains power may become exposed.
For this reason we are asking all customers who purchased units from UK since August 10th to check their power supply units immediately.
To test each power supply: WITHOUT PLUGGING THE POWER SUPPLY IN, remove the power supply from its box and pull the back of the power supply’s chassis in one direction whilst pulling/twisting the black plastic earth pin in the opposite direction in order to pull the two halves of the power supply’s plastic chassis apart. No great force is necessary- if the PSU is faulty the chassis will break in two very quickly.
If your power supply passes this simple test, it is then 100% OK. If however the power supply breaks when tested, that power supply should not under any circumstances be used with the product. Please contact our UK distributor MusicPsych at [email protected] for a free of charge replacement. Please provide the model and serial number of your Strymon product, and date of purchase and dealer where purchased.
If you have questions, please contact MusicPsych at [email protected].
Which Strymon products’ power supplies are affected?
These Strymon products, shipped during the period 10th-30th August 2016:
If I purchased my Strymon product before August 10th, will it be affected?
It is highly unlikely, but if you’d like to check your power supply, please do so by:
WITHOUT PLUGGING THE POWER SUPPLY IN, remove the power supply from its box and pull the back of the power supply’s chassis in one direction whilst pulling/twisting the black plastic earth pin in the opposite direction in order to pull the two halves of the power supply’s plastic chassis apart. No great force is necessary- if the PSU is faulty the chassis will break in two very quickly.
How do I get a replacement if my product is affected?
Please contact [email protected] for a free of charge replacement. Please provide serial number of Strymon product and date or purchase and dealer where purchased.
Could this fault be dangerous?
Potentially, yes. If a user were to touch the internal wiring of the power supply with it connected to the mains and switched on, they could be exposed to mains voltage.
If my power supply breaks during use, what should I do?
IMMEDIATELY switch of the mains power and then remove the power supply from the mains power socket. IT IS ESSENTIAL MAINS POWER IS SWITCHED OFF AT THE WALL SOCKET BEFORE REMOVING THE POWER SUPPLY.
Will this fault affect my Strymon pedal?
No, the fault is only on the external power supply.
Why does this problem happen?
During manufacture the screws in the power supplies were over-tightened by our supplier, weakening the casing. The problem was discovered by our quality control team and immediate actions taken to rectify the problem.
Does this problem affect other Strymon power supplies (such as US, EU, or other countries)?
No, it is restricted to UK type power supplies only.