Riverside support

Download the user manual, read FAQs or contact us if you need more help.

FAQs

Usage

With Riverside’s on-board Favorite switch, you can save and recall a single Favorite preset setting to provide two different settings you can toggle at any time.

  • First, dial in the settings you would like to store as your favorite preset with the knobs and switches of the pedal.
    • The Favorite preset will also save the setting of the NOISE REDUCTION on Riverside so you can have independent noise gates for both the Favorite and manual settings of the pedal.
  • Once you have the pedal set the way you like, press and hold down the FAVORITE footswitch for about 3 seconds to store the setting.
  • Your Favorite setting will be stored for all future power ups until you save a new Favorite following the steps above.

 

Riverside’s PRESENCE switch tailors the highest frequencies of the pedal’s output signal for connecting to a wide variety of amplifiers with different tone characteristics.

  • The minus (-) position, provides clarity with a controlled top end that works well with many amps that have a brighter voice or extended top end character.
  • The enhanced (center) position extends the top end to allow for more sizzle on high gain tones. This works well with amps that have a warmer voicing, or if you want enhanced detail in the uppermost frequencies.
  • When plugging directly into a power amp, or into the effects return of an amplifier, the plus (+) position further increases high end detail that may be required. The plus (+) position will also deliver extended high end detail to the darkest amps.

Riverside has an optional, variable-threshold noise reduction feature to tame hum, buzz, and system noise when you’re not playing.  To use the noise reduction:

  • Press and hold the ON footswitch for a few seconds until the LEDs blink.
  • Release the ON footswitch and turn the DRIVE knob past the 12 o’clock position to engage the Noise Reduction.  The FAVORITE LED will change from GREEN to AMBER at the 12 o’clock position to indicate the Noise Reduction has been engaged.­
    • Turning DRIVE past 12 o’clock increases the Noise Reduction threshold for louder and noisier setups. The FAVORITE LED will change from AMBER to RED to indicate the increased Noise Reduction threshold level.
  • Press the ON footswitch to store the new Noise Reduction setting to the Riverside.

NOTE: The Noise Reduction setting can be saved independently for the Favorite preset and manual settings on Riverside.  To do this, set the Noise Reduction level before saving your Favorite preset.  Once your Favorite preset has been saved, change the Noise Reduction setting to work with your manual setting.

Riverside can be set to operate in either True Bypass (electro-mechanical relay) or Buffered Bypass modes.

Setting Riverside to buffered bypass mode preserves the high frequency response of your guitar signal through your pedal chain and long cable runs.  You can also use the external Boost switch and Volume pedal modes even if Riverside is bypassed when set to Buffered Bypass mode.

  • At power up, press and hold the ON footswitch while plugging in the power to Riverside.  Both the FAVORITE and ON LEDs will blink.
  • Release the footswitch and turn the LEVEL knob to the LEFT (GREEN LED) for True Bypass or turn the knob to the RIGHT (RED LED) for Buffered Bypass.
  • Once the Bypass mode has been set, press the ON or FAVORITE footswitches to save this setting and begin using the Riverside.

The Bypass mode is saved for all future power-ups until it is changed again following the same steps.

You can use a TRS expression pedal to control as many of Riverside’s knobs as you like, in any direction, throughout their range.

  • First, connect your expression pedal to the EXP jack on Riverside with a TRS cable.
  • At power up, press and hold the FAVORITE footswitch while plugging in the power to Riverside and both the FAVORITE and ON LEDs will blink.
  • Release the footswitch and turn the LEVEL knob to the LEFT of the knob range so that the ON LED lights up GREEN.
  • Press the FAVORITE or ON footswitches to store this setting and use Riverside.

To assign which knobs to control with the expression pedal:

  • Once Riverside is powered up, press and hold down both FAVORITE and ON footswitches for a few seconds until both LEDs begin blinking green.
  • Rock the expression pedal back to the HEEL down position and only the FAVORITE LED will be blinking.
    • Set the knobs the way you would like them to be in the HEEL down position of the expression pedal. The FAVORITE LED will turn red to indicate that the setting has been adjusted.
  • Rock the expression pedal forward to the TOE down position and only the ON LED will be blinking.
    • Set the knobs you would like to control to the setting for the TOE down position of the expression pedal. The ON LED will turn red to indicate that the setting has been adjusted.
  • Press the FAVORITE or ON footswitch once to save the expression settings.

NOTE: Expression pedal settings are global and will affect both the Favorite preset and manual settings on the Riverside.

You can control the overall output volume of Riverside with a connected expression pedal by setting the pedal to Volume Mode.  In this mode, the expression pedal will control the volume with a logarithmic audio taper for smooth control over the output signal.

  • First, connect your expression pedal to the EXP jack of Riverside with a TRS cable.
  • To set the EXP jack to operate in Volume mode, press and hold the FAVORITE footswitch at power up while plugging in the power to Riverside. Both the FAVORITE and ON LEDs will start blinking.
  • Release the footswitch and turn the LEVEL knob to the 12 o’clock position.
  • Press the ON or FAVORITE footswitches to store this setting and use Riverside.

In Volume mode, the LEVEL knob sets the highest volume level for the TOE down position of the expression pedal.  Also, the highest TOE down position of the expression pedal will correspond to the setting that the LEVEL knob was saved to for the Favorite setting.

NOTE:  A connected expression pedal will still control the volume output even when Riverside is bypassed if the pedal is set to buffered bypass mode.

Yes! Riverside has no low frequency roll-off and works well with other instruments including bass guitar.  Use the DRIVE and BASS controls to tailor the low end of your sound to use with bass guitar and other instruments.

***In order to control Riverside with MIDI, it must have firmware version 1.22 or later.  An easy way to check if your Riverside is running version 1.20 or newer firmware is to try setting the MIDI Expression functionality.

  • When Riverside is already powered up, press and hold down the ON footswitch until the LEDs begin to blink.
  • Release the footswitch and turn the TREBLE knob back and forth.
  • If you are running version 1.0 firmware, the color of the ON LED will NOT change when you turn the TREBLE knob.

To update Riverside, please download the Strymon Update software.

MIDI Connections to Riverside

To begin using Riverside with an external MIDI device, connect the MIDI out jack from a pedal, controller, or computer interface to the EXP jack on Riverside. The following devices can be used to send MIDI messages to Riverside:

  • Strymon MIDI EXP cable (link)
  • Compatible 5-pin MIDI to 1⁄4” MIDI Interface:
    • Disaster Area Designs – DPC Gen 3 Series, DMC Gen 3 Series, MIDIBox
    • Empress Effects – MIDIbox2

 

Configuring Riverside to Use MIDI

Set EXP jack to MIDI Mode

Once you have connected Riverside to a MIDI source, you must set the EXP jack to MIDI mode.

  • Press and hold the FAVORITE footswitch while connecting the pedal to power.
  • When the LEDs stop blinking, release the footswitch and turn the LEVEL knob clockwise until the B LED turns BLUE.
  • Press either footswitch to store the EXP jack assignment.

Set MIDI Channel

Next, you will need to select a MIDI channel to communicate with Riverside.  Riverside is set to MIDI channel 1 by default.

  • Press and hold the ON footswitch while connecting the pedal to power.
  • When the LEDs stop blinking, release the footswitch and turn the DRIVE knob to set the MIDI channel.  The FAVORITE LED will change color as the MIDI Channel is changed.
    • GREEN – MIDI Channel 1
    • AMBER – MIDI Channel 2
    • RED – MIDI Channel 3
    • Blue – MIDI Channels 4-16
      • This setting requires a 1/4″ MIDI connection to set.  Once the LED turns BLUE, it will blink until the pedal receives a MIDI Program Change message.  Once a MIDI PC message is received, the pedal will be set to the MIDI channel that the message was sent through and the LED will stop blinking.

 

Set MIDI Output Mode

The MIDI Output mode must be set to determine what kind of MIDI data is sent out by Riverside.  ***NOTEIf you are only sending MIDI data to Riverside or if you are using the Strymon MIDI EXP cable, the MIDI Output mode must be set to OFF.***

  • Press and hold the FAVORITE footswitch while connecting the pedal to power.
  • When the LEDs stop blinking, release the footswitch and turn the MIDDLE knob to select what kind of MIDI data is sent from Riverside to other MIDI devices.  Both LEDs will flash  a color momentarily as the mode is changed.
    • GREEN – ON – Using Riverside’s knobs and switches generates MIDI messages that are sent out of Riverside.
    • AMBERTHROUGH – Incoming MIDI messages are sent out without any additional MIDI messages generated by Riverside.
    • REDOFF (default) – No MIDI messages are sent out of Riverside.

 

Saving and Recalling Presets on Riverside with MIDI

Saving Presets

When set to MIDI mode, the currently loaded settings can be saved to any of Riverside’s 300 preset locations at any time.

  • To enter SAVE mode, press and hold the FAVORITE footswitch.  The FAVORITE LED will start blinking BLUE.
  • Send a MIDI Program Change message from your connected MIDI device to Riverside.  The LED will stop flashing and Riverside will save the settings to that preset location.
    • To save a preset to the currently loaded preset location, simply press the footswitch once again while the LED is flashing.

Recalling  Presets

  • To recall presets on Riverside, send the pedal a MIDI Program Change message on the same channel the pedal is set to that corresponds to the desired preset you would like to recall.  The FAVORITE LED will light up AMBER to indicate a MIDI preset is selected.

Additional Info on Recalling Presets with MIDI

Riverside contains 300 preset locations, numbered sequentially from 0-299. Because MIDI Program Change messages have a maximum number of 128 (0-127) the presets are grouped into three MIDI patch banks:

  • MIDI BANK 0 = PRESETS 0-127
  • MIDI BANK 1 = PRESETS 128-255
  • MIDI BANK 2 = PRESETS 256-299

Riverside always powers up in MIDI Patch Bank 0, so if you plan to stay within the first 127 presets, simply send a standard MIDI Program Change message to load a preset.

If you will be using MIDI Banks 1 and/or 2, it is advisable to send a standard MIDI Bank Change message (MIDI CC# 0 with a value equal to the MIDI Bank#) before each MIDI Program Change.

Selecting bank 0, patch 0 will recall Riverside’s on-board Favorite preset (RED FAVORITE LED)which can also be accessed with the on-board FAVORITE switch on the pedal.

Selecting bank 0, patch 127 will put Riverside into Manual mode (FAVORITE LED OFF). In this mode, the pedal will be set to the current knob and switch settings.  No preset data can be stored at this preset location.

On our pedals equipped with a 1/4″ TRS MIDI connection (Riverside and Sunset), the MIDI data is received by the pedals from the TIP of this connection.  When MIDI OUT or THROUGH is enabled on these pedals, the MIDI data is sent out of the pedal from the RING of the TRS connection.

Specs
  • EXP Input Jack:  Assigned to work in VOLUME PEDAL mode.
  • Expression Pedal Mode Assignment:  Assigned to control DRIVE.
  • BOOST Input Jack:  Assigned to work in BOOST SWITCH mode.
  • BOOST Amount:  Set to 50%.
  • Noise Reduction:  OFF
  • Bypass Mode: True Bypass

These settings can be restored manually or by performing a Factory Reset.

You can restore all of the modes and functions on Riverside back to factory settings by performing a Factory Reset.

  • At power up, press and hold the ON footswitch while plugging in the power to Riverside.  Both the FAVORITE and ON LEDs will blink.
  • Release the footswitch and turn the DRIVE knob from 0-100% two (2) times.
  • The FAVORITE LED will change to AMBER at the extremes of the knob range and finally blink RED to indicate that the reset is taking place.
  • Once the FAVORITE LED stops blinking RED, the reset is complete and Riverside is ready for use.
Firmware

To update the firmware on Riverside and Sunset, you will need a micro-USB cable to connect your pedal to a USB port on a computer.  The micro-USB port is located inside the chassis of the pedal by removing the bottom plate.  Once the bottom plate is removed, the micro-USB port is found on the left side of the pedal.

Once your pedal is connected to your computer and powered up with a power supply, you will need to download and install the Strymon Update software to perform the update on your pedal.

Strymon Update v1.12 Download

Mac

Windows

System Requirements

Mac 10.11.6 or higher
Windows 7 or higher

 

Using Strymon Update

With the Strymon Update software installed on your computer, run the application with your powered pedal connected to your computer via USB.  The Strymon Update software will automatically detect your connected pedal and show you the currently installed firmware version.

  • Click the ‘Check for Updates’ button for the software to check if there is an update available for your device.
  • If an update is available, click on the ‘Install Update’ button to perform the update.
  • Once completed, the ‘installed version’ will match the ‘latest available’ to show that your device is up to date.
  • Disconnect the pedal from your computer and power source to re-install the bottom cover.
  • Your pedal is now ready for use.

Check out the video below for additional help on performing the update:

We always work hard to improve the experience our customers have with our products. The release notes below list the changes and new features we’ve added to Riverside.  Download the Strymon Update software to update the firmware on your Riverside pedal.

 

Current Release

Riverside Firmware REV v1.25 (Released August 2018)

What’s new?

  • Added MIDI mode to the EXP jack power-up procedure for full MIDI implementation via the 1/4″ TRS EXP jack with access to 300 presets via MIDI Program Change messages and full parameter control via MIDI CC messages.
  • Added Expression pedal mode and Volume pedal mode options to the BOOST jack power-up procedure.
  • Added MIDI Expression ON/OFF secondary parameter to the Live Edit options to determine which presets will respond to MIDI Expression CC# 100.
Power

All Strymon pedals sold within North America (except OB.1) include a 9VDC 660mA power supply. OB.1 includes a 9V battery.

We recommend a power supply that provides 9VDC (center negative) at a minimum of 250mA.

Do not subject your Strymon pedal to any voltage above 9V. Doing so will damage your pedal and void your warranty.

For further information, please see our blog post on powering your effect pedals at the following link:

Gear Guide: Using the Right Power Supply for your Strymon Pedal

 

We don’t recommend using daisy chain power supplies. Ground loops are commonly caused when using a daisy chain power cable to power multiple pedals. This creates a ground loop between every pedal in the daisy chain. Ground loops allow stray magnetic fields to introduce hum into your signal path.

If the only type of effect you use is distortion you may not have (or hear) the ill effects. But, if you have modulation and delay pedals the likelihood of ground loops wreaking havoc on your signal is high.

If you don’t plan on using the included power adapter, we recommend an isolated power supply. An isolated supply works by using a transformer (or multiple transformers) to keep every power outlet completely electrically isolated. We offer two fully-isolated, high current DC power supplies, Ojai and Zuma. Click below for more info:

Zuma and Ojai - High Current DC Pedal Power Supplies

Warranty

Strymon Non-Transferrable Limited Warranty

 

Warranty

Strymon warranties its products and their varying components to be free from defects in material and workmanship for the following periods of time from the original date of purchase when purchased from an Authorized Strymon Dealer:

  • Effects Pedals
    • 2 Years – Riverside, Sunset
    • 1 Year – BigSky, blueSky, Brigadier, Deco, DIG, El Capistan, Flint, Lex, Mobius, OB.1, Ola, Orbit, TimeLine
  • Eurorack Modules
    • 2 Years – AA.1, Magneto
  • Power Supplies
    • 5 Years – Zuma, Zuma R300, Ojai, Ojai R30
    • 1 Year – Factory power supplies for pedals
  • Accessories
    • 1 Year – MiniSwitch, MultiSwitch, MIDI EXP Cables, DC Power Cables, EIAJ-05 Link Cables, 24V Power Adapter for Ojai/Ojai R30, Polarity Reversal Adapters, Voltage Doubler Adapters, Daisy-Chain Power Cables

If the product fails within the warranty period, Strymon will repair or, at our discretion, replace the product at no cost to the original purchaser.

 

Exclusions

This warranty covers defects in manufacturing discovered while using this product as recommended by Strymon. This warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, abuse, unauthorized modification, improper storage, lightning, or natural disasters. Damage caused by any of the above circumstances may result in a non-warranty repair fee.

Products that were purchased from an unauthorized dealer are not covered under warranty.  The warranty is non-transferrable and does not cover used or second-hand products.

 

Limits of Liability

In the case of malfunction, the purchaser’s sole recourse shall be repair or replacement, as described in the preceding paragraphs. Strymon will not be held liable to any party for damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will Strymon be liable for more than the amount of the purchase price, not to exceed the current retail price of the product. Strymon disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.

 

How to Obtain Service Under this Warranty

For North American customers: Contact Strymon through our website at https://www.strymon.net/support for Return Authorization and information. Proof of original ownership may be required in the form of a purchase receipt.

For International Customers: Contact the Strymon dealer from which the product was purchased from in order to arrange warranty repair service.

To locate your nearest authorized Strymon dealer, please use the following link:

Authorized Strymon Dealers

You can also contact Strymon directly at (805) 468-8788 or (800) 980-8160 for help finding your nearest authorized Strymon dealer.

Strymon products purchased from an authorized dealer are covered by a manufacturer’s warranty.  A purchase receipt from an authorized dealer is required with any request for warranty service.

Please note that any Strymon products that have been purchased from an unauthorized dealer are not eligible for coverage under the manufacturer’s warranty. If you are uncertain, please contact Strymon directly at (805) 468-8788 or (800) 980-8160 before your purchase.

***NOTE: Warranties for Strymon products are non-transferrable.  Second-hand items, including sales from websites such as craigslist, Ebay, and Reverb are not covered by a manufacturer’s warranty.  Furthermore, there are no authorized dealers on Amazon, Ebay, or Reverb selling “NEW” Strymon products in the USA.***

 

Your warranty is valid in the region of purchase. For example, if you buy your product in Japan, any service-related issues will need to be handled in Japan. Products purchased in the United States can only be repaired in the United States.

Email

General Inquiries info@strymon.net

Technical Support support@strymon.net

Questions About Orders orders@strymon.net