Strymon Update Support - Strymon

Strymon Update support

Download the latest version, read FAQs or contact us if you need more help.

Download Version 1.75

Mac Windows

System Requirements:

Mac 10.14 or higher
Windows 10 or higher

FAQs

Usage

Compadre, Riverside, and Sunset

These pedals have a micro-USB port located inside the chassis of the pedal that is accessible by removing the bottom plate.  Once the bottom plate is removed, the micro-USB port is found on the left side of the pedal.  You will need a micro-USB cable to connect your pedal to a USB port on a computer.

 

Magneto Eurorack module

Magneto has a USB-mini port located on the rear exposed circuit boards of the module.  Make sure to provide external power to Magneto while connecting the module to a computer using the included USB-mini cable to perform the update.

 

Iridium and Volante

Connect the powered pedal to your computer with the included USB-mini cable via the USB-mini jack located on the back of the pedal.

 

  • Once your device is connected to your computer and powered up with a power supply, run the Strymon Update software to perform the update on your pedal.

Using Strymon Update

With the Strymon Update software installed on your computer, run the application with your powered pedal or module connected to your computer via USB.  The Strymon Update software will automatically detect the connected device and show you the currently installed firmware version.

  1. Click the ‘Check for Updates’ button for the software to check if there is an update available for your device.
  2. If an update is available, click on the ‘Install Update’ button to perform the update.
  3. Once completed, the ‘installed version’ will match the ‘latest available’ to show that your device is up to date.
  4. Disconnect the device from your computer and power source to re-install the bottom cover.
  5. Your device is now ready for use.

Check out the video below for additional help on performing the update:

If you run into trouble while updating your device with the Strymon Update application, you may see some text in the software or behavior on your device that may be different than normal.

 

Version Number

There are 2 parts to the firmware update: the USER and DSP firmware.  When you first connect a Magneto module with the original factory firmware, the ‘installed version’ will show as ‘1.00’.  If the update is interrupted on your device, and only one part of the update is installed, the ‘installed version’ may show something different.  For example, if the USER code is updated, but the DSP code is still the original factory version it may show ‘D114-U042’ showing that the two parts of the firmware are out of sync.  If this happens:

  • Try running the update once again to see if it completes to show a single version number (ex. 1.14).
    • If you receive any file format errors, select ‘Yes’ to continue the update.
  • If you continue to have trouble, please contact Strymon support by sending an email to support@strymon.net with full details on the problem, your computer system and connections, and any error messages you have received.

 

Blinking LED’s

If you have trouble during a firmware update, you may see one or more LED’s on the unit blinking white.  This indicates that the device is in ‘Update Mode’ and is waiting to perform the update.  The Strymon Update software will recognize your device as ‘strymon_recover’ while in this mode.  You have 2 options to recover your device back to  normal functionality:

  1. Run the update once again with the Strymon Update software.
  2. Remove the USB cable and power from the device, then, re-connect the power.  The device will boot up with normal functionality.

If you continue to have trouble, please contact Strymon support by sending an email to support@strymon.net with full details on the problem, which device you are using, your computer system and connections, and any error messages you have received.

Email

General Inquiries info@strymon.net

Technical Support support@strymon.net

Questions About Orders orders@strymon.net